Migrants Effects on Singapore Essay Example

Migrants Effects on Singapore Essay Singapore is one of the most economically prosperous country in the South East Asia region. There has been a influx of foreigners in the country in recent years. I think the foreigners bring about a positive impact in the economical area, however in other areas such as social and environmental area, foreigners may bring about a negative impact instead. Migrants bring about a positive impact in the economical aspect of Singapore. They provide for much cheap labour.Manual work and low status jobs are generally disliked by locals because of the social stigma attached and its low pay. For example, Chinese migrants are often employed in construction firms which are jobs despised by Singaporeans. When jobs such as these are taken up, jobs are more efficiently taken up and this will promote the economic growth of the country in the long run. Singapore will thus be likely to benefit from foreigners coming to Singapore economically.Migrants brought about a negative impact in the social aspect . Singapore, with its high percentage of foreigners in it population will inevitably face with social issues such as the erosion of the Singapore culture and racism. Over the years, many cases of racism, especially through online multimedia websites such as twitter has occurred. One example would be the recent case of a teenager tweeting on the train â€Å" the Indian beside me was extremely smelly† Such cases occur continuously in Singapore.The lack of any statistics on the internet regarding racism in Singapore further proves that the government was trying to cover it up. Whether this is true or not, it is doubtlessly agreeable that racism is a increasing issue in Singapore. Therefore, in the social aspect of Singapore, foreigners bring about an undesirable impact. Migrants also bring about a negative impact in the environmental aspect of Singapore. Singapore is a small country with an incredibly high population density, as such, public facilities are often sought after by both foreigners and locals.The influx of migrants means that locals and foreigners have to compete for space in the park or on the park and this results in overcrowding. Furthermore, foreigners may not be familiar with the environmental rules of Singapore, and may litter in public places as their home country may not be as stringent in the cleanliness aspect. Over time, this may affect the image of Singapore, a â€Å"clean and green† city. Thus, foreigners bring about a negative impact in the environmental aspect of Singapore as they compete for the use of public places and may also affect the cleanliness of Singapore.Overall, I believe that while migrants bring about a negative impact to Singapore. This is because migrants are only good to a certain extent and have to be more carefully moderated. Having a smaller amount of migrants in Singapore will definitely bring about an overall benefit to Singapore. However the large number of migrants in Singapore has also caused socia l and environmental problems in Singapore. I think the negatives out-weigh the positive. Thus, they bring about mainly negative impacts to the country.

Breath, eyes, memory essays

Breath, eyes, memory essays In todays society females evolve into womanhood overtime through a series of events such as; having your first menstrual cycle, first sexual encounter, and going out and doing as you please. In the memoir, Breath, Eyes, Memory, Sophie is unable to go through the process of becoming a woman. Because her mother Martine wasnt willing to accept her growing up and doing things besides focusing on her education and living through her mothers eyes. Sophie becoming a complete woman was put off because her mother and the Haitian society was only concerned about her education and keeping her pure, instead of letting Sophie focus on things she wanted to pursue. This leads to a life of wonder, emptiness, sexual frustration, and a feeling of abandonment. The problem Sophie had is that she isnt able to become a complete woman until her mother Martine is diseased. The definition of freedom to Sophie it to have sexual liberation and to be able to have sex with her husband Joseph and also not having to go to her sexual phobia group anymore. Sophie wants her mother to look into her eyes without seeing the mans face who raped her and placed Sophie inside of her. Sophies mother creates somewhat of a dark cloud over her and doesnt let her grow up into the independent woman that she wants to be. With her mothers death Sophie goes from being a follow to becoming a leader of her own destiny instead of her mothers. Sophies actions bid for freedom and autonomy are set off when she hits herself with a pestle to free herself from her mother checking how pure she is. Martine would check how pure she is to ensure Sophie had not committed any sexual acts before she is married so she remains pure. This is symbolic because it starts the transformation of Sophie in breaking away from her mothers rule and starting to try and become more independent and take a step towards wo ...

Ancestors In The African Context Religion Essay

Ancestors In The African Context Religion Essay In Africa, the world was believed to be inhabited by beings both visible and invisible. Among the visible beings were humans, animals and plants. The invisible things included deities, divinities and ancestors. The belief remains that there is an interaction between the invisible and visible worlds (2007;377). In this essay we will focus on ancestors (the â€Å"living-dead†) and its role in South Africa and the role of the Church. We will also look at reasons behind the strong presence of ancestor practices within Africa. Ancestors Wikipedia defines an ancestor as: â€Å"†¦a parent or (recursively) the parent of an ancestor (i.e., a grandparent, great-grandparent, great-great-grandparent, and so forth)† (http://en.wikipedia.org/wiki/Ancestor ,17 March 2011). In other words, an ancestor is a person who is deceased and of whom you are a descendent. An ancestor is also someone who is remote or distant. Using online resources like http://www.ancestor.co.za or http://a ncestry24.com a person can explore the history of ancestors. It’s possible with the use of medical DNA tests to reveal links to ancestors, much like it is used today to relate relatives. Some ancestors are considered to play an active role in the lives of the living and are therefore called the living-dead. In this essay we will focus solely on this â€Å"type† of ancestor group. Ancestors in the African context One of the main reasons why ancestor practices play such a prominent role in African religions is because Africa languishes under the yoke of the fear of spirits. Their views of the spirit-world is contrasted in many aspects against the New Testament teachings. In the African spirit world for example, spirits appear rather as disorganised and competitive (2007;397). This is contrasted against the highly organised view in Ephesians 6. In fact, the authorities and cosmic powers in the Pauline letters allude to the way in which supernatural beings, as it were, inc arnate themselves in structures. Whether it be a political, religious or intellectual structure. These structures are there for holding man in bondage but over which Christ has triumphed and which he now wants to employ in his service on earth. In traditional Africa however, ancestors are never referred to, nor considered, as evil spirits In these religions there is also the concept of a God, or Supreme Being, although it cannot be proved conclusively in all cases. Although there is the concept of evil forces, it’s not the same as the Christian view in the sense that there exists a single-ruler over all evil powers. In Christianity this single ruler is called Satan, among other names. In the Bible God’s angels are depicted as creatures, holy and uncorrupted spirits with a free will, and therefore not necessarily impervious to temptation and sin (1999;68). There are also scriptural indications of an angelic fall, under the leadership of Satan. Good angels are portrayed as powerful agencies for the carrying out of God’s will, there is also a well orchestrated army of evil agencies who counterfeit the activities of those good angels (1999;69). Satan is the evil one which represents the embodiment of antithesis to the will and purpose of God (1999;71). The book of Revelation is notable for its presentation of the absolute power which God exercises over the world and restriction of evil (1999;72).

Healthcare Programs Article Example | Topics and Well Written Essays - 750 words

Healthcare Programs - Article Example The Commission provided recommendations that these differences in the healthcare costs should be reduced by creating policies which would employ the same amount of payment for utilization of healthcare services in the hospital as well as in the private offices of the doctors (Pear 2013). The Medicare Payment Advisory Commission is comprised of 17 members who reached to a consensus that alterations should be made to the current Medicare payment plans. This was in line with the fact that costs that have to be currently paid by Medicare to a doctor in his office for a visit of minutes is fifty dollars whereas this cost is increased to almost ninety nine dollars in the hospital outpatient department. Not only this, the price that has to be paid by the patient also increases from fourteen and a half dollars in the doctor’s office to approximately twenty five dollars in the outpatient department. This is also true of medical tests for which Medicare as well as the patient has to pay higher costs in the hospitals in comparison to the physicians’ offices. ... The article also explains that the Medicare Program has promoted the combined working of the hospitals and private offices of doctors for cutting down the costs. It is also indicated that this decision is not being welcomed by hospitals. Joanna Kim who is the vice president of the American Hospital Association has expressed her opinion by saying that these decisions would affect the functioning of the hospitals as they are already paid less by Medicare and such stands would affect the operations of the hospitals. Despite of this, the committee recommends that measures should be taken to reduce the burden on the healthcare programs for the betterment of the government as well as the common man. The article provides suggestions of reforms for the healthcare sector and it explains of ways in which the total expenditure that is provided by the healthcare programs for the people is reduced for cost affectivity. This saved money can be employed for other benefits for the customers and used for providing better healthcare services and options rather than paying a greater sum of money for services which can be availed at lower costs. The article sheds light on the fact that laws should be implemented for regulating the costs that are paid to the hospitals for the improvement of the healthcare sector. The business community should learn from such recommendations provided by experts and employers should opt for the best insurance policies for their employees which are cost effective. Healthcare programs which mainly provide cover for visits to doctors in private offices and tests in these setups should be opted for. This is because these would prove to be cheaper in terms of cost. The

The Role of E-Learning In Education Essay Example | Topics and Well Written Essays - 500 words

The Role of E-Learning In Education - Essay Example The starting point or etymology of e-learning is contested, with e-letter not necessarily meaning electronic as per the cases of e-mail or e-business and between 1998 and 2000, e-learning became initially attached to either a distance learning system or it was used surprisingly at the CBT service gatherings or rather seminars and since then the terminology has been used broadly to refer to the use of online services or education system which is vital. It is clear that in some countries there are rules and regulations regarding this field of education. As per the scholars, a great number of universities in Europe have adopted the e-learning system and also they have included them as a part of their school curriculum. The e-book article shows clearly that e-learning processes are encouraged by the accessibility of free materials for documentation hence the universities have felt that it was more or less a better source of concentrating on materials since they simply need to provide con nection to the internet for students to access the advanced campuses (Brigitte et al. 2006, p. 11). This source is reliable to me since it gives vivid and detailed information on that; it is simple to understand the crucial arguments and the main ideas. The source is also loaded with a considerable measure of crucial information concerning the research theme mentioned above. Some courses, for example, the general courses in relational abilities and HIV AIDS aptitudes are exclusively being offered through the e-learning projects. Some years back, e-learning received an awful perspective, as numerous people had that perspective that allowing computers into the classrooms would eradicate that human element that learners need to acquire from their teachers, however as time has gone by, technology has progressed, and nowadays we accepted and support the use of smartphones in the classrooms and as well utilizing a wealth of interactive designs that makes distance learning engaging for the users, as well as valuable  as a lesson delivery medium.

A tool for Financial Reforms in the Philippines Essay Example for Free

A tool for Financial Reforms in the Philippines Essay Taxation is regarded as one among fiscal policies in governance. It plays a vital role in the development of a country. The ability to collect taxes is a core functions of an effective state. Taxes, if used properly, can promote economic growth and lessen income inequalities. For a country like the Philippines, it begins with the actuality that it provides the revenue needed to finance government activities. Thus, the traditional tax reform programs are premised mainly in generating more revenues to finance public expenditures1 Initiating tax reforms, however, are often difficult. Taxation is often referred to as a classic case of a collective action problem. While government provisions of public goods can benefit everyone, the greater majority of the citizens would rather enjoy the benefits of public goods without contributing to the cost of providing them through taxes. This is the reason why there is no consistency for tax reforms, and there are very few lawmakers or legislators who would champion increasing taxes. Moreover, the coercive nature of taxation and perceptions of corruption in government lead to little confidence by citizens that taxes that they pay are translated into public services. Nonetheless, recent studies have shown that engaging citizens to tax debates and bargaining can be a more effective tax reform strategy. This role for taxation as a catalyst for more responsive and accountable governments and for expanding the state-citizens relations. However, is often overlooked. Contemporary study on taxation and development has found that taxation can strengthen state-society relationships with positive consequences for state and the extent to which governments are responsive and accountable top their citizens2. In other words, taxation has the potential not just to increase revenue but to contribute to broad improvements in governance, by encouraging taxpayers to engage directly with the government to demand public services and responsibilities in return for tax compliance. This referred to the state-building approach to tax reforms. Several types of taxes have been evolved based on the existing provisions of the law related to revenue collections. Travel tax is one among those types which the government imposed and mandates in every tourists who leave the country. Travel tax reforms have been changed from the time the administration also changed. Today, amendments, alterations and passing the bills on tourism protection in order to raise revenue for the settlement of debts and borrowings and for government investments purposes. Significance of the Study and Problem Statement The purpose of the research study is to review and analyse the pending Senate Bill No. 2018 â€Å"An Act Allocating the Travel Tax Collection to the Philippine Tourism Authority, Amending thereby Presidential Decree 1183, as Amended, and the Republic Act No.  7722, and For Other Purposes otherwise known as â€Å"The Travel Tax Reform Act of 2013 authored by the Hon. Senator Jinggoy Ejercito Estrada3. It seeks to give a clear view of the elements in passing this bill as part of tax reforms and serves as guiding principles for future tax reforms in the Philippines, eventually, propose specific tax reforms strategies whether this would be applicable to better governance e mphasizing the values of accountability, responsiveness, transparency and a democratic government. How can travel tax reforms can be modified to take more account of government and state-building objectives? This research study will serve as guide on applying the principles of Fiscal administration, its principles, policies and functions and be able to relate our views not only for the academe, actors in the public administration but for the public administration practitioners. The output of this study is to provide adequate information on travel tax reforms in the country for convenience for revenue purposes. The main focus of the analysis is to test whether this pending bill is a necessity for the country’s development. Objectives of the Study The researcher, in particular, intends to come up with the following objective: 1. Present a comprehensive details and review of the pending bill whether this is applicable to the massive development of our economy. 2. Evaluate the Philippines’ experience in travel tax reforms based on specific framework. 3. Determine and examine the existing rules, policies, provisions of the law and how this can be reformed to increase state accountability and increase tax morale. 4. Provide policy recommendations that can be adopted for future travel tax reforms and to give stand on the matter whether this bill shall be passed or not. Fiscal Policy in the Philippine Fiscal Administration In economics and political science, fiscal policy is the use of government revenue collection, also known as taxation. The two main instruments of fiscal policy are changes in the level and composition of taxation and government spending in various sectors. These changes can affect the following macroeconomic variable in the economy: Aggregate demand, distribution of income, allocation of scarce resources, expenditures, debt borrowings and spending. Development and growth in the economy may vary on the fiscal policy of the government. Fiscal policy refers to the use of the government budget to influence economic activity. It also refers to the â€Å"measures employed by governments to stabilize the economy, specifically by manipulating the levels and allocation of taxes and government expenditures. Fiscal measuresare frequently used to tandem with monetary policy tom achieve certain goals. In the Philippines, this is characterized by continuous and increasing levels of debt and budget deficits, though there have been improvements in the last few years. The Philippines government’s main source of revenue are taxes, with some non-tax revenue also being collected. To finance fiscal deficit and debt, the Philippines relies on both domestic and external sources. Fiscal policy during Marcos regime inherited a large fiscal deficit from the previous administration, but managed to reduce fiscal imbalance and improve tax collection through the introduction of the 1986 Tax Reform Program and the value added tax. The Ramos Administration experienced budget surpluses due to substantial gains from massive sales of government assets and strong foreign investments in its early years. However, the implementation of the 1997 Comprehensive Tax Reform and the onset of the Asian financial crisis resulted to a deteriorating fiscal position in the succeeding years and administrations. The Estrada Administration faced a large fiscal deficit due to the decrease in tax effort and the repayment of the Ramos Administration’s debt to contractors and suppliers. During Arroyo Administration, the Expanded Value Added Tax Law was enacted, national debt-to-GDP ratio peaked, and the underspending on public infrastructure and other capital expenditures was observed. During the First Regular Session of the 16th Congress of the Philippines, Senate Bill No. 2018 was introduced by the Hon. Senator Jingoy Ejercito Estrada4. The Bill entitled: â€Å" An Act Allocating the Travel Tax Collection to the Philippine Tourism Authority, Amending Thereby Presidential Decree 1183, and Republic Act 7722, and For Other Purposes: As explained by the Senator, he gives the vital role of tourism industry in boosting the country’s economy. Based on its mantra â€Å" It’s More Fun in the Philippines, the Department of Tourism (DOT) recorded 2. 38 million visitors or an 11.08% increase from various last year’s arrivals, for the first half of 2013 alone. In addition to this, the National Statistical Coordination Board (NCSB) revealed on November 2012 that according to the latest results of the Philippine Tourism Satellite (PTSA), the contribution of tourism in the economy in 2011 was 5. 9%, based on the share of tourism direct gross value added (T DGV) to total gross domestic product. PTSA further revealed that â€Å"share of tourism employment to the total employment in the country slightly increased at 10. 3 percent estimated at 3. 8 million in 2011, higher by 3. 5 percent from last year’s 3. 7 million. 5 Under section 3 of the Senate Bill â€Å"Allocation of Travel Tax Collection to the Philippine Tourism Authority. Pursuant to the aforecited state policy, all proceeds of the travel tax shall be utilized exclusively for the tourism projects of the Philippine Tourism Authority. According to Mr. Julian Misolas Jr6. , The Philippine Tourism Agency is the sole agency responsible for the collection of Travel taxes either a Filipino citizens or a Foreigner leaving the country. The other provisions of the bill stated the restriction of the accredited collection agency, there Remittances of the Travel tax Collection and Submission of reports, Traveltax exemptions, the Travel tax refund, and civil remedies. Under the remedies, there are two options in order to cope up with the circumstances: a) Distraint of Personal property and b) Levy on Real Estate Property. What is Travel Tax? Travel Tax is a levy imposed by the Philippine government on the following individuals who are leaving the count ry irrespective of the place where their air ticket is issued and the form or place or payment, as provided for by Presidential Decree 1183. â€Å"Under presidential Decree (PD) 1183, as amended by PD 1205, Batas Pambansa 38. And Executive Order 283, Filipinos and other nationals traveling to the other countries are required to pay travel tax before departure from the Philippines, irrespective where the air ticket is issued and the form of place of payment†. The following individuals are required to pay the travel tax: Filipino nationals, permanent resident aliens, Non-resident aliens who have stayed in the Philippines for more than one (1). There are exemptions to the general rule: The following Filipino citizens are exempted from the payment of travel tax pursuant to Se2.Of PD 1183, as amended): 1) Overseas Filipino Workers, Filipino permanent residents abroad whose stay in the Philippines is less than a year and 3) infants ( 2 years old and below) . Among those exempted from paying the travel taxes, they have to present valid identification documents to certify the authenticity of stay. Upon submission of the documentary documents, citizens are eligible for reduce rate of travel. Under Republic A ct 7194 otherwise known as the Balikbayan Law, on November 7, 2002 during the 12th Congress this laws was approved. â€Å"An Act Amending Republic Act 6768, Entitled, â€Å"An Act Instituting A Balikabayan Program’ by Providing Additional benefits and Privileges to Balikbayan and For Other Purposes: Sec 1. †¦ A Balikbayan Program is hereby instituted under the administration of the Department of Tourism to attract and encourage Overseas Filipino to come and visit their Motherland Section 1 encourages Overseas Filipino to come and visit their motherland. This is to recognize their notable contribution to the economy of the country through the foreign exchange inflow and revenue that they generate. Section 2 gives the definition of Balikbayan which means a Filipino citizen who has been continuously OUT OF THE Philippines for a period at least one (1) year, A Filipino Overseas workers or a former a Filipino citizens and his or her family. The definition of family and the livelihood tools. Under Section 3 enumerated the benefits and privileges of the balikabayan. Among are the followings: a. Tax- exempt from maximum purchase in the amount of One Thousand Five Hundred united States dollars ($ 1,500.00) or its equivalent in Philippine Peso and in foreign currencies at all government-owned and controlled/operated duty-free shops subject to the limitations contained in Section 4 hereof; b. All domestic carriers shall establish a special promotional/incentive program for the balikbayan. c. Visa free entry to the Philippines for a period of one year (1) year for foreign passport holders, with exception of restricted nationals. d. Travel tax exemption as provided under Presidential Decr ee 1183 and other allied laws e. Especially designated reception areas at the authorized [ports of entry for the expeditious processing of documents. f. Accredited transportation facilities that will ensure their safe and convenient trips upon arrival. The Department of Tourism and the Department of Transportation and Communication and other concerned government agencies are hereby mandated to implement the program for this particular purpose; and g. Kahayan shopping privilege and additional tax exempt purchase in the maximum amount of Two Thousand United States dollars ( $ 2,000.00) or its equivalent in Philippine peso. h. Limitation have been stipulated in the law and duly approved by the President Gloria Macapagal Arroyo. It has been published in the official gazetteer at least (two) national papers of general circulations, whichever come earlier. Republic Act 9174 provides framework to those person indicated in Section 1 and 2 of this law for the exemption from paying the travel taxes. Other provisions are the r estrictions and limitations thereat. Philippine Tourism Authority (PTA)_has changed its name to Tourism Infrastructure and Enterprise Zone Authority ( TIEZA) under Republic Act 9593 otherwise known as Tourism Act of 2009 duly approved by the president Gloria Macapagal Arroyo in May 11, 2009, during the second regular session of the 14th Congress. The Act Entitled â€Å"An Act Declaring a National Policy for Tourism as an Engine of Investment, Employment, Growth and national Development, and Strengthening the Department of Tourism and its Attached Agencies to Effectively, Efficiently implement that Policy and Appropriating Funds Therefor. TIEZA has the sole authority to collect travel taxes and give benefits and privileges to those qualified Filipinos and those stated in Section 2 of the P. D. 1183. A certification of Compliance has been issued to TIEZA which will serve as the Transparency Seal provisions of the General Appropriation Act of 2013, 2012 and 211. Attached as annex a certification issued to TIEZA. Under section 4 of the Act it defined the following terms used: (a) â€Å"Department† refers to the Department of Tourism created pursuant to Presidential Decree No. 189 (1973), as amended.(b) â€Å"Secretary† refers to the Secretary of Tourism (c) â€Å"Duty Free Philippines (DFP) refers to government agency created out of DFP pursuant to this Act. (d) â€Å"Duty Free Philippines Corporation (DFPC) refers to corporate entity created out of DFP pursuant to this Act. (e) â€Å"Philippines Conventions and Visitors Corporation (PCVC) refers to the corporate entity created pursuant to presidential D ecree No. 86, amended. (f) â€Å"Intramuros Administration 9IA) refers to the government agency created pursuant to Presidential Decree No. 1616 (1979), as amended. (g) â€Å"Philippine retirement Authority (PRA) refers to the government agency created pursuant to Executive order No. 1037 (1985). (h) â€Å"Tourism Infrastructure and Enterprise Zone Authority (TIEZA)† refers to government agency created pursuant to this Act. (i) â€Å"Tourism EEnterprise Zone† (TEZ) refers to tourism (j) â€Å"TEZ overseer† refers to any person who shall be appointed by the TIEZA in specific zones to perform such functions as may be delegated by the TIEZA in accordance with law†¦ Other related definitions can refer to Section 4 of this Act. Under Section 72 of this Act provides funding for TIEZA. The TIEZA shall obtained the funds for itys operations from the following: (a) Fifty percent (50%) of the proceeds from the travel tax collections; (b) A reasonable share from the collections of Office of Tourism resource generation, to be determined by the Department (c) Income from Projects managed by TIEZA (d) Subsidies and grants from local and foreign sources that maybe received by the TIEZA. At least five (5%) from the travel tax collection which shall accrue to the TIEZA shall be earmarked for the development of historic, cultural, religious and heritage sits and prime tourist destinations†¦.{underscoring supplied} Section 73 of this Act state the Collection and Allocation of Travel Taxes. For purposes of this Act, the TIEZA shall the principal agency responsible for the timely collection of travel taxes. Amounts to be collected by the TIEZA shall be distributed in the manner provided for under this Act: Provided, that the national government shall for alternative funding sources for programs funded by the travel tax in the event of a phase out travel tax collection following international agreements. Pursuant to Section 72 of this Act fifty percent (50%) of the proceeds out of travel tax collections shall accrue to the tIEZA. The government contribution to the Higher Education Development Fund, equivalent to forty (40%) percent from the total gross collections of travel tax, shall be retained: Provided that the Commission on Higher Education (CHED) shall give priority to tourism related educational programs and course. The ten percent (10%) share of the national Commission for the Culture and the Arts from the total gross collections of the travel tax shall likewise be retained. Public Budgeting Allocation of Budget in Tourism industry especially in the collection and allocation of Travel Taxes has counterpart, with the Department of Budget and Management (DBM), The Department of Finance (DOF), Commission on Audit (COA), Bureau of Internal (BIR), The Commission on Higher Education (CHED) and the National Commission on Culture and the Arts (NCAA) and other concerned agency in tourism industry. The Appropriation based on the General Appropriation Act of 2013 for the Department of Tourism (DOT). It is a political process because the decision and priorities is determine more valuable to the society and boosting technical and merit with constituents need or demands.

End-user Training Benefits Essay example -- Technology, Training

Many of our customers vary in skill-sets. Some end-users are knowledgeable working with specific software and different hardware components. Although most customers comprehend the basics, many of them have not received any formal training in basic computer operations. Authors Thomas and Rutter suggest that employees are aware of their lack of skills and would prefer more training. Both state â€Å"†¦. respondents were aware of their skills shortage and clearly highlighted that training †¦.on skills were of greatest need† (292). As customers become more knowledgeable in software and hardware basics, they gain a deeper understanding of how technology and software work collectively. For the customer who didn’t understand that the monitor was powered off, training will provide her with the skill-set to understand how computers function. The fact that she couldn’t see anything on the computer screen should have been an indicator that the monitor’s power was off. If she receives training on basic computer literacy and additional software skills, there is a chance that the call to IS Support would not have been dialed. Furthermore, interruptions in workflow could have been prevented, thus keeping work production continuous. Additional training will not only educate our customers, but will encourage them to learn more. As customers become motivated, Desley believes that they will become more productive and the obtainment of new technical skills will assist them in the development of their careers (2765). If employees begin to understand and develop a desire to learn more, ICT will not only be used to increase performance, but will produce greater job satisfaction and build user confidence. However, if end-users aren’t confident in their abil... ...ng. A third recommendation is to provide in-house training offered by IS Specialists who support the software and accompanying hardware. At CHS, IT Support teams are given specific software applications to support. Because we directly work with the customer, most teams know their customer base and work with them regularly. Furthermore, IT specialists understand the customers’ use of the software and recognize the services that the software helps users achieve. Much like their customers, these IT Support Specialists are in-house employees and the cost to implement training is low or none at all. Additionally, IT Supports pre-established relationship with customers allow a more comfortable and relaxed environment for both the trainer and end-users. Additionally, trainers will have a better understanding of user issues because support has been provided in the past.